Why can’t I add certain @usernames to my feed?

Waaffle Team
16 February, 2017

Most of the time, you can add @usernames to your feed filter with ease. Other times, you fail. Don’t worry. It’s not your fault.

This doesn’t happen often, but here are the most common reasons why adding a @username might fail, and what you can do about them.

Adding a @username that doesn’t exist

Trying to add a non-existent account is an easy mistake to make. Make sure you’ve entered the @username correctly, remembering the person you’re trying to follow may have different usernames across Instagram and Twitter.

Example of users who may not use the same username on multiple platforms

Adding a @username you don’t have access to

As a content aggregation platform, Waaffle relies on the privacy structure and content permissions of the social networks it connects to. Your social media account, which you authenticated for your campaign, may not be authorised to follow the person you’re adding to your filter.

Examples of private accounts on Twitter and Instagram (used with permission)

Ensure your own account already follows the @username on the relevant social media platform, or head to your Campaign Settings and switch to an account that does. Remember: though you can view private and protected posts in the Monitor section of your campaign dashboard, you won’t be able to publish them through Waaffle.

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