Support

Getting Started

What is Waaffle?

Waaffle is a service that collects content from social media platforms. It also measures audience engagement, and publishes custom views of collected content for your websites, promotions and events.

What are campaigns and feeds?

A campaign is a collection of social media feeds that can be published directly to your website or blog. Each feed can grab publicly available #hashtag and @account content from social media platforms.

How much is Waaffle?

Just US$9 per month per campaign - a special price for early adopters of our platform. Your purchased campaigns will stay at this price forever.

Using Waaffle

How does Waaffle use my social media accounts?

When you create a new campaign, you’ll be asked to add your social media accounts, allowing Waaffle to connect to each platform on your behalf. Don’t worry, Waaffle can’t see your password or any other private information in your social media account.

How much content gets stored in my campaign?

Waaffle typically stores the most recent 3 months of collected content, with older posts automatically purged to make room for the new. However, to ensure your running campaign never empties out, we’ll hold onto the most 200 recent posts, even if they’re older than 3 months.

How long will you store my campaign analytics data?

Analytics data for a campaign is stored on our servers for a maximum of 12 months.

How do I get the 2-week free trial?

Simply sign up for a new Waaffle account. Your trial will begin immediately, giving you access to all of Waaffle’s great monitoring, analytics and publishing features. If you wish to continue using Waaffle, simply add your payment details during or after the trial.

How does Waaffle handle private/protected posts?

Each social media platform has different rules for dealing with private/protected posts. Instagram, for example, restricts access to posts from private accounts even if your Instagram account has permission to view the content. Twitter, on the other hand, allows Waaffle to collect protected tweets as long as the connected social account can access them normally.

Your Dashboard will display any private/protected posts Waaffle is able to collect, but they won’t be available for publishing on your Waaffle board or through the API.

Account / Billing

How do I get the 2-week free trial?

Simply sign up for a new Waaffle account. Your trial will begin immediately, giving you access to all of Waaffle’s great monitoring, analytics and publishing features. If you wish to continue using Waaffle, simply add your payment details during or after the trial.

When do I get billed?

Monthly, on your account billing date. Check out your billing information to find out when that is.

What payment methods do you accept?

Right now, you can only pay via credit card.

What happens if a payment fails on my account?

If a payment fails using the credit card details we have on file, we’ll wait 24 hours before attempting to bill your card again. If payment fails a second time, we’ll contact you at the email address listed in your account to let you know your campaigns will be deactivated. You’ll need to issue payment manually through your account to resume collecting new content and analytics information.

Publishing

Can I customise my public Waaffle board URL?

You can configure https://app.waaffle.com/b/your_custom_name in the settings for your campaign’s Public Waaffle Board.

Can I use Waaffle in my app?

We offer a fully functional JSON API developer option, letting you take control of your published campaign and integrating it anywhere. This is the best way to embed the Waaffle service into an app, branded environment or IoT device.

How does Waaffle handle private/protected posts?

Each social media platform has different rules for dealing with private/protected posts. Instagram, for example, restricts access to posts from private accounts even if your Instagram account has permission to view the content. Twitter, on the other hand, allows Waaffle to collect protected tweets as long as the connected social account can access them normally.

Your Dashboard will display any private/protected posts Waaffle is able to collect, but they won’t be available for publishing on your Waaffle board or through the API.

Widgets

Website Widget

Publish your Waaffle campaign directly to your website or blog, using a small snippet of code or our WordPress plugin.

Developer API

Integrate your published campaign into your website, app or IoT device with our JSON API.

Read API Documentation
Can’t find what you’re looking for?

Get in touch via email or through social media, and someone in our team will get back to you.